![]() Use the official troubleshooting tool of Sentinel to perform a Network test, which is available by default installation here : C:\AxisVM X6\Sentinel\Medic\Sam131. If the error message still appears, it may be necessary to send a log file to the email address *protected email*. If Refreshing is successful, you will get a message about it. ![]() Choose your latest AxisVMvn_xxxx_NET_yy.key file (the actual network license file).It also doesn't work on my new Windows 11 laptop. But less than a month ago there was a Windows 10 update that made the HASP key stop working. Start RefreshNetLicenses.exe from the Refresh folder under the AxisVM folder. I use a HASP key for unlocking software for a specific software I use for work.If the steps above don’t solve the problem, another option is to refresh the license information according to these instructions: Under Windows 10: Open the Start Search, type in “env”, and choose “Edit the system environment variables”, click the “Environment variables…” button and set the environment variable. The maximum number of keys that can be handled this way is 5. In case of more than one network key, it is possible to set the NSP_HOST1, …., NSP_HOST5 environment variables identifying computers with keys. Improve connection speed: it is advised to create an NSP_HOST environment variable on the client machine, specifying the local network IP address of the computer with the key, e.g.: NSP_HOST = 192.168.0.23.Firewall settings: Enable TCP / IP and UDP protocols on ports 60 on the firewall to ensure network operation.Important: If the program hangs up and it can’t properly log out from the license, the license will be reserved about 1-2 minutes before it will be available again.īut you can make the license free sooner in the Sentinel License Monitor. If you click on the “ Keys” cell, you can check who is using the license. In this case, Sentinel License Monitor will appear. To check how the network dongle works, type Server IP:6002 in your browser (e.g., 192.168.18.23:6002). Another reason can be losing the correct information from the Sentinel Key, so the data needs to be updated.This is likely because of improper firewall settings, assuming the installation is done correctly. Error code 70 means that the machine can not access the Sentinel SuperPro key. If AxisVM is launched on a client computer, it begins to search the network for available network keys, checking each computer running Sentinel Pro Server.Navigate to Preferences > Signatures > Identities
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